Shipping Policy

Thank you for shopping with us. We are committed to ensuring your order reaches you safely and as quickly as possible. Please review our shipping policy below before placing your order.

Order Processing Time

All orders are carefully prepared and processed within 3–8 business days after your purchase is confirmed. This processing time allows us to prepare, inspect, and package your items before shipment.

Please note that processing times may be slightly longer during holidays, product launches, or periods of unusually high order volume.

Shipping Method

We currently offer Standard Shipping for all orders.

All products are shipped directly from our fulfillment partners in China, allowing us to be able to ship to more countries while keeping costs accessible for our customers. and of course! none of our products are from drops hipping, we design and produce all of our products ourselves.

Estimated Delivery Time

Once your order has been processed and shipped, estimated transit time is:

Standard Shipping: 10–15 business days

Total estimated delivery timeframe:

15–20 business days (including processing and transit time)

Please note that delivery times are estimates and may vary depending on your country, local postal services, customs processing, weather conditions, or other unforeseen delays.

Tariffs & Import Fees

We ship all eligible USA orders tariff-free, meaning customers will not be charged additional tariff-related fees on delivery for applicable shipments. That is unless you specify that you'd like to upgrade to an express shipping option such as Fedex, DHL or UPS.  

For all other countries outside of the United States of America, buyers are responsible for any local taxes, customs duties, or import charges required by their country if applicable.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information so you can monitor your package’s progress.

Please allow 2–5 days for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Delays Outside Our Control

While we work hard to ensure timely delivery, occasional delays may occur due to circumstances beyond our control, including:

• Customs processing delays
• Carrier service disruptions
• Severe weather conditions
• High seasonal shipping demand
• International transportation delays

We appreciate your patience and understanding in these situations.

Return & Refund Policy

Thank you so much for shopping with us. We truly appreciate every order and are committed to making sure you have a positive experience with our store.

Please take a moment to review our refund and return policy before placing your order.

Our Commitment to Quality

We carefully work to ensure that every order is prepared and shipped with great care. Customer satisfaction is very important to us, and we are always happy to assist you with any concerns regarding your purchase. That being said, please note that our products are handmade and produced in small batches. Because of this, we cannot guarantee a perfect color match of skin tones every single time. 

Our dolls are made of a soft silicone outer skin and a stainless steel skeleton. due to the soft nature of silicone NONE OF OUR DOLLS HAVE A PERFECT SURFACE and all of them are slightly unique. Please expect minor imperfections such as small blemishes, slight dents from sitting on the packaging itself, air bubbles among other imperfections. All of these imperfections can happen during manufacturing. Please bare this in mind before ordering. 

If you are expecting the level of perfection that can be achieved with a vinyl or resin doll, please don't purchase a silicone doll.

Refund Eligibility

We currently offer refunds or replacements only under the following circumstances:

1. Lost Packages in Transit

If your package is confirmed to be lost during transit and does not arrive within a reasonable delivery timeframe, please contact us.

Once the shipping issue has been verified, we will gladly offer either:

• A full refund, or
• A replacement shipment (when applicable)

2. Damaged Items Upon Arrival

If your order arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos showing the condition of the item and packaging.

After reviewing the issue, we will gladly provide:

• A replacement item, or
• A full refund when appropriate.

If the doll arrives with any minor surface imperfections as stipulated before, you may not be elegible for a refund. again, none of them are 100% perfect since silicone is quite hard to manipulate. 

Returns

At this time, we do not accept returns for change of mind, buyer’s remorse, preference changes, or accidental purchases.

Because many of our products are carefully prepared specifically for each order and shipped internationally, we are unfortunately unable to process returns for reasons unrelated to damage or shipping issues.

We kindly ask customers to review product descriptions carefully before completing their purchase.

Non-Refundable Situations

Refunds or returns cannot be offered in the following situations:

• Change of mind after purchase
• Ordering the wrong item by mistake
• Personal preference changes after delivery
• Minor variations that do not affect product functionality
• Delays caused by shipping carriers, customs processing, or circumstances outside our control

Need Assistance?

Even when an order does not qualify for a refund or return, we genuinely care about our customers and always want to help whenever possible.

If you experience any issue with your order or simply have questions, please do not hesitate to contact us by email.

We are always happy to assist and will do our very best to find a solution whenever possible.

Thank you again for supporting our store — we truly appreciate your trust and your business.

Privacy Policy

Your privacy is important to us. We are committed to protecting your personal information and being transparent about how your data is collected and used when you visit or make a purchase from our store.

By using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

When you place an order or interact with our website, we may collect certain information necessary to provide our services, including:

• Full name
• Shipping and billing address
• Email address
• Phone number (if provided)
• Payment information processed securely through our payment providers
• Order history and purchase details
• Website usage information such as browser type, device information, and general analytics data

We only collect information that is necessary to process your orders and improve your shopping experience.

How We Use Your Information

The information we collect may be used for the following purposes:

• Processing and fulfilling your orders
• Providing shipping updates and order confirmations
• Responding to customer service inquiries
• Improving website functionality and customer experience
• Preventing fraudulent transactions or unauthorized activity
• Communicating important updates related to your purchase

We only use your information for legitimate business purposes directly related to serving our customers.

We Do Not Sell or Share Your Personal Data

We respect your privacy.

We do not sell, rent, trade, or share your personal information with third parties for marketing or commercial purposes.

Your personal information remains confidential and is used only for operating our store and fulfilling your orders.

Third-Party Services

To operate our business, we may use trusted third-party service providers that help us process payments, fulfill orders, and provide shipping services.

These providers only receive the information necessary to perform their specific services and are expected to handle your information securely.

Examples may include:

• Payment processing providers
• Shipping and logistics partners
• Website hosting and analytics services

These service providers are not permitted to use your information for unrelated purposes.

Payment Security

We do not store your complete payment information on our servers.

All payments are processed securely through trusted payment processors that use industry-standard encryption and security protocols to protect your financial information.

Cookies & Website Analytics

Our website may use cookies or similar technologies to improve your browsing experience and better understand how visitors interact with our website.

Cookies may help us:

• Remember user preferences
• Improve website performance
• Analyze website traffic and customer behavior

You may disable cookies through your browser settings if you prefer.

Data Protection

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

While no online system can guarantee absolute security, we continuously work to keep your information protected.

Your Rights

You may contact us at any time if you would like to:

• Request access to your personal data
• Correct inaccurate information
• Request deletion of your information where legally permitted
• Ask questions about how your data is handled

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes.

Any updates will be posted on this page and become effective immediately once published.

 

Terms & Conditions

Welcome to our store. By accessing our website and purchasing from us, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions. We kindly ask all customers to review this policy carefully before placing an order.

Our products are highly specialized collectible items made using unique materials and handcrafted production methods. Because of this, certain characteristics are inherent to the products we sell and are accepted as normal product behavior rather than defects.

Product Nature & Handmade Manufacturing

All products sold by our store are handcrafted collectible dolls and accessories.

Because our dolls are individually handmade, each product may naturally vary slightly from another. Handmade production means no two dolls are perfectly identical.

By purchasing from our store, customers acknowledge and accept that:

• Each doll is individually handmade
• Minor surface imperfections may be present as part of the handmade production process
• Small marks, texture inconsistencies, subtle seams, tiny air bubbles, or other minor cosmetic variations may occur
• Minor imperfections that do not affect overall functionality or structural integrity are considered normal characteristics of handmade production
• Handmade variations are not considered product defects and do not qualify for refunds or replacements

Each doll is inspected before shipment to ensure it meets our quality standards.

Material Composition

All of our dolls are manufactured using a full silicone body combined with a vinyl head.

Because silicone and vinyl are fundamentally different materials with different chemical properties, customers must understand the characteristics and limitations associated with these materials before purchasing.

By purchasing from our store, customers acknowledge acceptance of the material characteristics described below.

Skin Tone & Color Variation Disclaimer

Due to batch production methods, hand-pouring processes, material curing differences, and handmade production techniques, exact color consistency cannot always be guaranteed.

Customers acknowledge that:

• Skin tone color may vary slightly from production batch to production batch
• Slight shade variation between body parts may occur
• We do not guarantee perfect 100% color matching across all parts of the doll
• Product photos serve as reference examples only and exact color replication cannot be guaranteed

Natural color variation is a normal production characteristic and is not considered a product defect.

Silicone Material Characteristics

All doll bodies are made entirely of silicone.

Silicone is a soft, flexible, delicate material and naturally behaves differently from vinyl, resin, or harder plastics.

Customers acknowledge that:

• Silicone stains more easily than vinyl or other rigid materials
• Dark clothing, dyed fabrics, synthetic fabrics, pigments, and certain materials may transfer color onto the silicone surface
• Silicone may naturally develop creasing over time, particularly around joints or areas exposed to repeated movement, posing, bending, or pressure
• Tight-fitting clothing, prolonged compression, improper storage, or accessories may cause temporary or permanent dents, pressure marks, or surface deformation
• Over time, normal use may naturally alter the appearance or texture of silicone materials
• Silicone requires careful handling, storage, cleaning, and maintenance to preserve long-term appearance

These characteristics are natural properties of silicone material and are not considered manufacturing defects.

Vinyl Head Construction & Material Interaction

All doll heads are made of vinyl material.

Silicone and vinyl are chemically different materials. Under certain conditions, prolonged direct contact between raw silicone and vinyl may cause material interaction that can negatively affect vinyl surfaces over time.

In certain circumstances, silicone may chemically react with vinyl and cause deterioration, discoloration, surface damage, or other material degradation.

This is an inherent property of the materials themselves and not a manufacturing defect.

TPU Protective Neck Cap

To prevent direct friction and material interaction between the silicone neck and vinyl head, all of our dolls are equipped with a TPU protective neck cap.

This protective component acts as a barrier between silicone and vinyl materials and significantly reduces the risk of chemical interaction or friction-related damage during normal use.

By purchasing from our store, customers acknowledge that:

• The TPU neck cap is an intentional protective component of the doll design
• Customers should not remove, alter, modify, or replace this component
• Damage resulting from removal, misuse, modification, or improper reassembly of this component is not considered a manufacturing defect

We are not responsible for damage caused by customer modification of this protective component.

Compatibility With Other Dolls & Third-Party Products

Because silicone can chemically interact with vinyl and certain other materials, customers should exercise caution when allowing our products to come into prolonged contact with other dolls, accessories, or collectible products.

This includes but is not limited to:

• Dolls manufactured by other brands
• Vinyl dolls already owned by the customer
• Silicone dolls from third-party manufacturers
• Plasticized materials of unknown composition
• Doll accessories, stands, furniture, storage materials, or clothing not sold by our store

We are not responsible for damage caused to any dolls, collectibles, accessories, materials, or products already owned by the customer resulting from direct contact, friction, staining, chemical interaction, or prolonged exposure involving our products.

Customers assume full responsibility for safely storing, displaying, and using our products alongside other items in their collection.

Customer Responsibility

By purchasing from our store, customers agree that they are responsible for:

• Reading product descriptions carefully before purchase
• Understanding the material characteristics of silicone and vinyl products
• Handling products with proper care after delivery
• Taking precautions when dressing, storing, cleaning, or posing the doll
• Preventing material interaction with third-party dolls or accessories

Failure to properly handle products after delivery does not constitute a product defect.

Returns & Refund Eligibility

Please refer to our Return & Refund Policy regarding eligible refunds.

We do not offer refunds or replacements for:

• Buyer’s remorse
• Natural handmade product variations
• Minor cosmetic imperfections inherent to handmade production
• Skin tone differences between production batches
• Silicone staining caused after delivery
• Silicone creasing or dents caused by clothing, pressure, or storage conditions
• Damage resulting from improper handling after delivery
• Damage caused through interaction with third-party dolls or products

Limitation of Liability

By purchasing from our store, customers agree that we are not liable for:

• Damage occurring after product delivery
• Material staining caused by clothing, dyes, pigments, or environmental exposure
• Silicone creasing, denting, pressure marks, or natural material changes over time
• Damage caused by removal or misuse of the TPU protective neck cap
• Damage caused to customer-owned dolls, collectibles, or accessories through material interaction with our products
• Customer dissatisfaction resulting from disclosed handmade or material characteristics described in these Terms

Policy Updates

We reserve the right to modify or update these Terms & Conditions at any time without prior notice.

Updated policies become effective immediately once published on our website.

 

Legal Notice

This Legal Notice governs the use of this website and all purchases made through our store. By accessing this website, browsing our products, or completing a purchase, you acknowledge that you have read, understood, and agreed to the legal terms outlined below.

If you do not agree with these terms, please discontinue use of this website.

Website Ownership

This website and all content contained within it are owned and operated by our company.

All website content, including but not limited to product listings, product descriptions, images, branding, logos, text, graphics, design elements, digital assets, and written materials are protected by applicable intellectual property laws.

Unauthorized reproduction, copying, redistribution, commercial use, or modification of any content from this website without prior written permission is strictly prohibited.

Product Representation Disclaimer

We make every reasonable effort to accurately represent our products through product descriptions, photography, and other materials displayed on this website.

However, customers acknowledge that:

• Product images may vary slightly from the actual product received
• Lighting conditions, camera settings, editing processes, and screen calibration may affect color appearance
• Handmade production methods naturally create variation between products
• Exact product replication cannot be guaranteed

Images displayed on this website are intended as reference examples only.

Handmade Product Disclosure

All dolls sold by our store are handmade collectible products.

Because each product is individually produced by hand:

• Minor cosmetic imperfections may occur
• Small surface inconsistencies, texture variations, subtle seams, or other minor irregularities may be present
• No two handmade products are perfectly identical

These characteristics are part of the handmade manufacturing process and do not constitute defects.

Material Disclaimer

All dolls sold through this website are manufactured using full silicone bodies and vinyl heads.

Customers acknowledge that silicone and vinyl materials have unique physical and chemical properties.

By purchasing our products, customers understand and accept that:

• Silicone stains more easily than vinyl
• Silicone may crease over time through normal use
• Tight clothing, compression, posing, or storage conditions may cause dents, pressure marks, or surface changes
• Skin tone matching may vary slightly between production batches
• Perfect 100% color consistency across all body parts cannot be guaranteed
• Silicone and vinyl materials may chemically interact under certain conditions when placed in prolonged direct contact

These characteristics are natural material properties and are not considered manufacturing defects.

Third-Party Material Interaction Disclaimer

Our dolls are equipped with a TPU protective neck cap designed to reduce friction and direct contact between silicone and vinyl materials.

Customers acknowledge that silicone may chemically interact with vinyl and certain plasticized materials under certain conditions.

We are not responsible for:

• Damage caused to customer-owned dolls
• Damage caused to third-party dolls or collectibles
• Damage caused to accessories, stands, furniture, clothing, storage products, or materials not sold by our store
• Chemical reactions resulting from direct material interaction between our products and products owned by the customer

Customers assume full responsibility for safely storing and handling our products alongside other collectible items.

No Warranty Disclaimer

Unless explicitly stated otherwise, all products sold through this website are provided as is.

We do not provide warranties beyond those expressly stated in our published store policies.

We do not guarantee:

• Lifetime durability of materials
• Permanent resistance to staining
• Permanent resistance to creasing, denting, or material deformation
• Compatibility with third-party products or collectibles
• Permanent preservation of original appearance over time

Normal wear resulting from ownership and use is expected.

Limitation of Liability

To the fullest extent permitted by applicable law, our company shall not be liable for:

• Indirect damages
• Consequential damages
• Incidental damages
• Product damage occurring after delivery
• Damage caused by misuse, improper storage, improper cleaning, or modification by the customer
• Damage caused through interaction with third-party products owned by the customer
• Financial loss resulting from inability to use the product for intended purposes

By purchasing from our store, customers accept responsibility for proper product handling after delivery.

Intellectual Property Rights

All original product designs, photographs, branding materials, written descriptions, website content, and visual materials remain the exclusive property of our company.

Unauthorized use, duplication, resale of copied content, reproduction, or commercial redistribution is prohibited.

External Links Disclaimer

Our website may occasionally contain links to external websites or third-party services.

We are not responsible for the content, privacy practices, accuracy, or operations of external websites not owned by our company.

Right To Refuse Service

We reserve the right to refuse service, cancel orders, restrict purchases, or terminate access to our website at our discretion when necessary, including but not limited to suspected fraud, abusive behavior, policy violations, or misuse of our services.

Policy Modifications

We reserve the right to modify, update, or revise this Legal Notice at any time without prior notice.

Changes become effective immediately once published on this website.

Contact Us

If you have any questions regarding your order or shipping status, please contact us at info@adykadoll.com and we will be happy to assist you.